All items purchased are final sale and are not eligible for return, refund, or exchange, except where the order meets the conditions listed below.
Eligible Return or Refund Cases
A return or refund request may be made if:
- The customer receives an item that was incorrectly sent by the merchant.
- The item received differs from the specifications, description, features, or other information provided on the website.
- The item arrives spoiled, damaged, or defective.
- The order is delivered beyond the timeframe specified in the company’s Shipping Policy.
Refund Verification Requirements
Customers requesting a refund must provide appropriate evidence for the company to review the claim. This includes:
- A clear and continuous unboxing video showing the parcel while unopened, including the shipping label, packaging, and item received.
- A clear video demonstrating the product during its first use, where applicable.
- Relevant photographs, order details, or any other supporting documents requested by the company.
Request Submission
All return and refund requests must be submitted to sportarena01@outlook.com within 24 hours of receiving the item.
Requests submitted after the 24-hour period, or requests that do not include the required supporting evidence, will not be accepted.