Returns and Refunds Policy

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SPORTARENA 25 SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to SPORTARENA 25 SDN. BHD., accessible from https://sportarena25.work/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Return Eligibility

We want You to be satisfied with Your purchase. You may request a return or refund within 30 days from the date of delivery.

To be eligible for a return:

  • The Goods must be unused and in their original condition
  • The Goods must be in the original packaging
  • Proof of purchase must be provided

We reserve the right to decline returns that do not meet the above conditions.

2. Return Process

To initiate a return, please contact Us with Your order details. Once Your request is reviewed and approved, You will receive further instructions on how to proceed.

Please ensure that returned Goods are securely packaged to prevent damage during transit.

3. Refunds

Once We receive and inspect the returned Goods, We will notify You of the status of Your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing time may vary depending on Your payment provider

Refunds will only be issued after the returned Goods have been received and verified.

4. Exchanges

If You receive defective or incorrect Goods, You may request an exchange within the 30-day return period. We will review the request and provide appropriate assistance.

5. Cancellation Policy

You may cancel Your Order within 12 hours of placing it.

To request a cancellation:

  • Contact Us as soon as possible with Your order details
  • If the cancellation request is made within the allowed timeframe, the Order will be canceled and a full refund will be issued

Cancellation requests made after 12 hours may not be accommodated.

6. Inspection of Returned Goods

All returned Goods will be inspected upon receipt. We reserve the right to determine whether the returned items meet the eligibility criteria before approving any refund or exchange.

7. Processing Time

Return and refund requests are typically processed within a reasonable timeframe after the Goods have been received and inspected. You will be notified once the process is completed.

8. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective upon posting on the Service.

9. Contact Information

If You have any questions about this Return & Refund Policy, You may contact Us: