Shipping Policy

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SPORTARENA 25 SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to SPORTARENA 25 SDN. BHD., accessible from https://sportarena25.work/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Coverage

We currently ship Orders within Malaysia only. We do not offer international shipping at this time. Any Orders placed with delivery addresses outside Malaysia will not be processed.

2. Shipping Fees

We provide free shipping on all Orders within Malaysia. There are no additional delivery charges applied at checkout.

3. Processing Time

All Orders are processed within a reasonable timeframe after payment confirmation. Processing may take 1–3 business days, depending on order volume and product availability.

Orders are not processed, shipped, or delivered on public holidays or weekends unless otherwise stated.

4. Delivery Time

Estimated delivery time is within 7 business days from the date of shipment.

Please note that delivery times may vary depending on location, courier service, and external factors such as weather conditions, logistics delays, or peak periods.

5. Delivery Method

We partner with third-party courier services to deliver Your Orders. Once Your Order has been shipped, a tracking number may be provided where available.

6. No Express or Overnight Shipping

We do not offer express, same-day, or overnight delivery services. All Orders are shipped using standard delivery methods only.

7. Delivery Delays

While We aim to deliver all Orders within the estimated timeframe, delays may occur due to unforeseen circumstances beyond Our control. These may include but are not limited to:

  • Courier service delays
  • Weather conditions
  • High order volumes
  • Public holidays

The Company shall not be held liable for any delays caused by third-party delivery services.

8. Incorrect or Incomplete Address

You are responsible for providing accurate and complete shipping information. The Company is not responsible for Orders delivered to incorrect addresses provided by You.

If an Order is returned due to an incorrect address, additional charges may apply for re-delivery.

9. Failed Delivery Attempts

If delivery is unsuccessful after multiple attempts by the courier, the package may be returned to Us. In such cases, We may contact You to arrange re-delivery. Additional handling or shipping arrangements may be required.

10. Lost or Damaged Packages

If Your Order is lost or arrives damaged, please contact Us as soon as possible. We will assist in resolving the issue with the courier service.

However, the Company is not liable for damages or losses caused by third-party logistics providers once the Order has been handed over for delivery.

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting on the Service.

12. Contact Information

If You have any questions about this Shipping Policy, You may contact Us: